ConsultTik Logo
Request a demo
Training & Support Services

Maximize Your Microsoft Investment

Our comprehensive training and support services ensure your team gets the most out of your Microsoft technology investments. From initial user training to ongoing technical support, we're with you every step of the way.

With our expert trainers and certified support specialists, you can be confident that your organization will achieve successful adoption and continuous optimization of Microsoft solutions.

5,000+ Users Trained
99.9% Support Uptime
24/7 Support Available
95% Satisfaction Rate
Training and Support Services
Training Programs

Comprehensive Microsoft Technology Training

Expert-led training programs designed to accelerate user adoption and maximize productivity

Support Services

24/7 Technical Support & Managed Services

Comprehensive support services to keep your Microsoft solutions running smoothly and efficiently

Essential Support

Starting at $500 /month
  • Business hours support (9AM-6PM)
  • Email and phone support
  • Knowledge base access
  • Basic troubleshooting
  • Monthly health checks
  • Documentation and resources

Enterprise Support

Starting at $2,500 /month
  • All Professional features
  • Dedicated support team
  • Proactive monitoring and alerts
  • Advanced analytics and reporting
  • Strategic consulting
  • Custom development support
  • Training credit included
  • SLA guarantees
Support Features

What Makes Our Support Different

Rapid Response

Fast response times with escalation procedures for critical issues to minimize business impact.

Critical: 1 hour High: 4 hours Medium: 24 hours

Expert Technicians

Microsoft certified professionals with deep expertise in all Microsoft business applications.

Microsoft Certified 5+ Years Experience Continuous Training

Proactive Monitoring

Continuous system monitoring and health checks to identify and resolve issues before they impact users.

System Health Monitoring Performance Analytics Preventive Maintenance

Multi-Channel Support

Access support through your preferred channel - phone, email, chat, or our customer portal.

Phone Support Email & Chat Customer Portal

Knowledge Base

Comprehensive knowledge base with solutions, best practices, and troubleshooting guides.

Searchable Articles Video Tutorials Best Practices

SLA Guarantees

Service level agreements with uptime guarantees and performance commitments for enterprise customers.

99.9% Uptime SLA Response Time SLA Resolution Time SLA
Our Approach

Proven Training Methodology

Our training programs are built on proven adult learning principles and decades of experience delivering successful Microsoft implementations and user adoption programs.

Assess & Plan

Evaluate current skill levels, identify training needs, and develop customized learning paths.

Design & Develop

Create role-specific training materials and hands-on exercises tailored to your business processes.

Deliver & Engage

Conduct interactive training sessions with practical exercises and real-world scenarios.

Measure & Improve

Assess learning outcomes, gather feedback, and provide ongoing reinforcement and support.

Ready to Maximize Your Microsoft Investment?

Let us help you achieve successful user adoption and get the most value from your Microsoft solutions with our comprehensive training and support services.